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SHIPPING & RETURNS

Shipping Policy

Everything is Made to Order and due to the handmade nature of each of these products, these items all take time to make, please be patient, it usually takes around two weeks to make each item so please take this into account when you order. During busier periods this time maybe extended, but I will endeavour to keep you updated.

Items will be shipped as soon as completed. 

Return & Exchange Policy

Items can be cancelled or amended within 48 hours of your order being placed. 

I want you to be happy with your order, but if you're not refunds will be decided on a case by case basis. 

Items are entitled for a refund or return based on the complaint. A written explanation is needed so that a refund can be considered. 

Please take into account the description of the of the item at purchase and before requesting a refund or an exchange. 

If the item matches the description and the buyer is unsatisfied then the seller is not responsible for a refund. 

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